On Board Housekeeping Service (OBHS) in Primary Maintenance Mail/Express trains
Name of the Firm- GENERAL SECURITY AND INFORMATION SERVICES INDIA Pvt. Ltd., Kolkata
Total Awarded Value- 140612622.74 Contract Periodicity- 05.10.2024 to 04.10.2028 Contact:- 8250728378 (R.K. Pandey)
Scope Of Work
Cleaning and Disinfection
- Under this tender, cleaning and disinfection of the train has to take place in the following areas under OBHS –
The areas to be covered by the contractor for on-board housekeeping must cover the entire train (including interior and exterior), including –
A. Entire train including all reserved AC and sleeper coaches, Chair Car, Engine Room, Cargo Coach, Guard Room in the train. B. Within each coach the scope of services for cleaning will involve. - Wet / Dry cleaning of coach toilets and their fittings including washbasins, mirrors, pans etc, mopping & spraying of disinfectant.
- Sweeping/brushing of the passenger compartments, aisle area, cleaning and mopping of doorways, gangways and cleaning of vestibule portion. Cleaning and mopping of washbasins & mirrors in doorways. Sweeping should be shoved into collector in each compartment so as not to discomfort passengers.
- Walls and ceilings (for entire coach, including general area, washrooms, cabins and coach area; cleaning of walls and ceilings to include cleaning of any accessories on the same including switchboards, hooks, fans, lights, windows, curtains, grills, rails, pockets and any other accessories found in the coach area or vestibule area).
- Berths and Cabins (cleaning of floor of cabins and area under berths).
- Spraying mosquito repellent in all coaches only in toilets and vestibule area. It should be done prior to spraying of deodorant.
- Spraying air freshener in the AC coaches after cleaning work or as and when demanded by passenger. This shall be done where auto dispensers are not available.
- Maintaining a liaison with C&W ground staff for ensuring watering of trains at nominated en-route stations.
- Wiping of platform side window glasses of all the AC coaches at those stations where stoppage is 10 minutes or more and the station is not nominated ‘Clean Train Station’ for the particular train.
- Emergency en-route attention to bio-toilets as advised by railway.
- Toilets and wash basins to be cleaned at least twice each between 05.00 hrs. – 10.00 hrs. and 18.00 hrs. – 22.00 hrs and at least once between 13.00 hrs. – 15.00 hrs. and as necessary and also as required on demand at all hours. These are indicative timings which may be modified by railways to suit specific train timings and other local conditions. Doorways, gangways and vestibules should also be cleaned frequently.
Collection and disposal of garbage including maintenance of trash-cans
- The contractor will also be responsible for collection of garbage through the train as well as maintenance of trash-cans, dustbins and other disposal areas through the train, including cleaning, minor repair and upkeep. The frequency for cleaning of trash cans must be thrice per garbage bin every 24 hours, at the end of every shift. Furthermore, in case the trashcan is found to be more than half-full at any time during the day, the contractor will be considered responsible for cleaning the garbage bin. This will be over and above the periodic cleaning of the garbage bin to be undertaken by the bidder (thrice per garbage bin every 24 hours).
- The contractor must make provision for the disposal of sanitary napkins/diapers in each toilet in every coach throughout the train. The contractor must also ensure publicity of the provision of the same by making sure there are notices posted in each toilet of all coaches in the train with clear instructions on how to dispose sanitary napkins/diapers printed in both English and the appropriate vernacular language.
- The garbage / litter shall be collected from the coaches in polybags / eco-friendly bags. These bags\ shall be sealed with a rubber band/ cable tie to avoid spilling of garbage and shall be handed over to the railways representatives at nominated en-route stations for each train for further disposal. Janitor shall carry the list of nominated garbage disposal points issued by the CDO/Sr DME for specific train. In case, any trash-cans are found to be damaged beyond repair, the contractor will be responsible for informing the appropriate authority within Indian Railways regarding the nature of the trash-can so that an appropriate replacement may be installed.
- In case of any dispute between contractor and Indian Railways, the designated authority nominated by Indian Railway’s decision will be considered.
Minor Maintenance throughout the train
- The contractor is responsible for the minor maintenance and minor repairs in the train. Before each journey, the staff must examine and ensure that any mechanical fittings such as windows, doorways, berths etc. and plumbing – taps, water supply, latches on the toilet doors as well as garbage bins placed throughout the train are in working condition. If any of them are faulty, that has to be noted down in the maintenance register and repaired on board at once. If it is not possible to repair on board by the contractor’s staff, it has to be noted and the maintenance department of Indian railways must be notified at once so that it can be repaired at the next major station, if possible. This exercise must take place at the end of every train journey where the contractor’s staff must conduct a thorough examination of each coach, must switch off all lights, fans, AC vents and other electrical equipment and check the working condition of all mechanical, electrical and plumbing accessories, and report any damage/fault for immediate repair, if necessary.
- The contractor must ensure that all complaints that have been registered on train journey are resolved before the next journey has taken place. If for any reason, complaints have not been resolved, reasons for the same must be recorded and submitted to Railway supervisor. For the same, the contractor must also maintain a maintenance register where complaints by the passengers are compiled and collated along with resolution of the issues.
- The contractor must also ensure that sufficient publicity of the existence of the maintenance register by posting notices regarding the same in every coach of the train.
- A lightweight toolkit made of FRP containing all types of tools for minor plumbing/carpentry related repairs should be available with contractor.
- The contractor must ensure that any passenger who wishes to complain can do so about any maintenance/cleanliness issue and record the complaint in the complaint register noting down the name of the passenger, PNR number, coach and seat number, contact details and description of the complaint.
- The contractor must ensure that the complaint is taken care of within two hours of it being registered. If it is beyond the scope of the contractor, the same must be reported to the maintenance department of Railway supervisors. If it is found that the contractor was unavailable or refused to record a passenger’s complaint for any reason whatsoever, denied the existence of the maintenance register to any passenger or did not resolve the complaint within two hours of receiving it, will be penalized for each such incident reported. The passengers who have registered a complaint will be contacted randomly by Indian Railways for follow up and if it is found that the contractor falsified passenger information or signature, it will be recorded and the contractor will be penalized.
- A sticker shall be pasted at suitable location at the doorways of each coach at suitable location near toilets at bot end under the scheme duly having mobile number of the contractor (or the appropriate authority identified by the contractor) as well as indicating the existence of the maintenance register. This number must be reachable at all times during the course of the journey. This sticker must also feature the mobile number of the requisite Railway authority, to be contacted if the contractor (or the appropriate authority identified by the contractor) is not reachable.
PROVISION OF PENALTY
- A penalty of Rs.500/- (Five Hundred) per coach will be imposed by DME/NJP or his representative for each occasion of public complaint of watering received and found correct and it was due to slackness of watering staff.
- In case of ACP for watering by passenger, Rs.500/- (Five hundred) will be imposed by DME/NJP or his representative in each occasion and found correct and it was due to slackness of watering staff.
- If the contractor or his labour stops the train by pulling the alarm chain, penalty as per provision of railway rules will be imposed inter-alia legal action.
- If, the contractor or his any workman is found involvement in any undesirable act causing harm directly or indirectly either to any traveling passenger or Railway administration a penalty amounting to Rs.2000/- (two thousand) per workman per case will be imposed by the DME/NJP or his representative.
- During the operation of this contract, if any railway property is damaged/lost by work man of contractor full cost of damaged/lost item (current new value of that time) along with refitting /repairing cost assessed by concerned SSE/C&W, will stand debatable and recoverable from the contractor.
- A penalty of Rs. 1000/- (One thousand) only shall be imposed per shift for absence of supervisor in that particular shift and that will be irrespective of the performance of present watering staff.
- A Penalty of Rs. 500/- (Five Hundred) only Per staff per shift shall be imposed for shortage of every staff per shift and that will be irrespective of the performance of present watering staff.
- Against each not watering coach, which is remain un-attended due to slackness /negligence of watering staff, a penalty of 100/- per coach will be imposed against contractor.
- In case of strike by labour a penalty of Rs. 5000/- (Five thousand) per day will be imposed. (in this case penalty clause 6.8 will not be applicable).
- In case of hydrant pipe not placed at proper place or laying on the tract, a penalty of Rs.100/- shall be imposed in each case.
- In case not closing of hydrant valve after water topping in coaches, a penalty of Rs.100/- per opened valve will be imposed.
- In case of damage of hydrant valve / hydrant pipe, Railway will recover the cost of damage from form contractor’s bill in addition a penalty of Rs.500/- per case.
- Note: All sorts of penalty and debit so imposed or raised against the contractor will stand recoverable from the\ work done bills or the security deposit money of the contractor as the case may be.